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“PingSalabim LLC is a Swiss-Polish joint venture with offices in Baar, Wroclaw and Opole. Together, we have over 60 years in encryption, 80 years in IT security, 80 years in carrier SIP and 40 years in orchestrating PrivateCloud. ”

Contact

By Phone or Contact Form.

You are welcome to contact us. We usually reply within 24 hours and can also be reached by phone during our opening hours

To arrange a free webinar appointment as an MSP or ISP, please check the checkbox " More information " or call us. We are happy to show you the advantages of pingSalabim's ISP & MSP partner program, as well as references, in a personal webinar.

Phone Swiss Office: +41 58 600 99 99 Phone Poland Office: +48 71 307 47 06

How does support processing work?

It's easy. In the area of support, we naturally rely on our qTeams, where you as MSP also get a channel. We also have a ServiceDesk solution, where you have logins for all of your employees, and your virtualization clusters are visible there. If something gets stuck, a ticket for the right node is created in no time.

General Business Terms and Data Policies

Delivery Terms & RMA Returns

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You can configure hardware on the product page or in our service desk for sdwan nodes or firewall nodes, according to your personal preferences and select options such as memory, hard disk storage and the pre-installed options. The product is assembled and shipped according to your specifications. We have each provided a standard configuration that, in our experience, is the best option for performance. Depending on your preferences, you can configure less RAM and memory, or more, which eithers lower your final price or result in a surcharge on the final price.

Delivery conditions (Built to Order)

From your paid order, it takes between 7 - 25 days for the product to be delivered to your home or office with the courier.

Returns

A return of the personalized hardware is excluded. Exeption is for Warranty reasons.

Warranty

Unique & unique in the industry, We grant you a 3-year guarantee on hardware defects with free pickup and delivery service. Even if you open the device yourself for RAM or hard drive expansion. Today's analysis techniques are so good that it can be determined within 3 minutes whether there is an improper treatment or it is really a case of guarantee. If you need to make a claim under the guarantee, you can fill out the RMA form with us and we will have your device picked up.

General terms & Data policies

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General terms

The general terms and conditions of pingSalabim LLC apply, which can be read here. By placing an order via this website, these terms and conditions are accepted.

Privacy Policy

We do not collect personal data that is not subject to the fulfillment of order management. Cookies are set to ensure the order and payment process. To analyze the website usage, we use Google Analytic. The service is provided from Switzerland, Frankfurt and Breslau, as well as the shipping. Switzerland is not subject to the DSGVO and therefore we do not offer an automated option for this. There is no need to create a personal login at our website for an order. The only information we save is your fullname with delivery address, email address, for the payment proccessing the IP Address and Credit Card goes over API to the secure snipcart.com Payment Gateway. For Website Analytics we use opensource matamo solution, formelly known as piwik. On certain releases of the Desktop Apps, expecially after an Major release, we also include anomized Crashlytics Data. Crashlytics collects reason for debugging and is only built-in on Beta Level and will be removed on release candidates.

Your data is not our business model.

Newsletter & GDRP

MSI-Deepin.com sends a newsletter 4-6x a year with valuable information about updates, new products, tips & tricks and gadgets. If you no longer wish to subscribe to the newsletter, the opt-in of which is associated with the order of one our services or product, you will have an unsubscribe link in every email. But hey, if you love our shit, we like to stay friends.